AMA Submission to the My Aged Care Evaluation

7 Jun 2017

The AMA was invited to participate in qualitative market research to provide insights to help the Department of Health assess the ongoing implementation and effectiveness of the My Aged Care Gateway. The AMA's response highlighted the worrying fact that the Gateway is a barrier to aged care services, and that there is a lack of communication between Aged Care Assessment Teams (ACATs), doctors, staff, and service providers. The Gateway forms must be interoperable with clinical practice software to reduce to the administrative burden on practice staff. 

For the My Aged Care system to work properly, it must be simple and efficient. Reports from our members indicate this is not the case, and previously simple processes have become complex and time consuming, leaving patients in need of urgent care left at home waiting.