Resources to help you prepare for the change to web services

Members should be aware that from 13 March 2022, web services compatible software will need to be used to access each of the following digital health and aged care channels:

        Medicare Online, including Department of Veterans’ Affairs (DVA)

        Australian Immunisation Register (AIR)

        Pharmaceutical Benefits Scheme (PBS) Online


        Aged Care Web Services

The Public Key Infrastructure (PKI) technology currently used to authenticate the transmission of claims and data for these channels is also being replaced with Provider Digital Access (PRODA) for organisations.

Services Australia has created an eKit to assist in the preparations for the web services changes. The eKit contains factsheets, process flow charts and updates that you can print, share, and include links in your digital material.

If you are concerned about meeting the March 2022 deadline, please contact

Related topics