Help your patients know when to claim online
In June, the Department of Human Services (DHS) made changes to improve patients’ Medicare online accounts. Patients can now claim a rebate for all items.
Since these changes were made, more people are submitting their claims online. But the DHS has noticed some patients are claiming benefits for services the practice has already claimed for them.
The DHS has to reject duplicate claims, which can cause payment delays and confusion for the patient.
If your practice claims benefits for patients, please let your patients know you’ve submitted their claim and they don’t need to do anything else to get their benefit.
If your practice doesn’t offer this service, let patients know they can claim using their Medicare online account through:
- myGov, or
- the Express Plus Medicare mobile app
The DHS will pay their benefit into the bank account they’ve registered. Patients can update their bank account details in their online account or the app.
