Call centre triage no substitute for quality general practice services

12 Dec 2014

The AMA this week released its revised Position Statement on Call Centre Triage and Advice Services - 2004 (Revised 2014).

The Position Statement reflects changes that have occurred over the last decade, including the establishment of Government-run national call centre triage services, and incorporates current data and research.

AMA Vice President, Dr Stephen Parnis, said the AMA maintains that, while telephone triage can be part of an integrated GP out-of-hours service model, it is not a substitute for accessing high quality GP after-hours services. 

Full media release.

Call Centre Triage and Advice Services - 2004 (Revised 2014)